FAQ's - FREQUENTLY ASKED QUESTIONS
Where does Miami Food Co. source its food?
Miami Food Co. has chosen the very best, highest quality supplier products available for distribution. Our main supplier is a $60 billion global food service company with an impeccable reputation for quality controls, corporate governance and food safety. They sell to virtually every restaurant in South Florida. And now, for the first time ever due to coronavirus disruption, that partner has allowed Miami Food Co. to offer their top quality seafood, meat and pasta directly to homes. This is why we do not allow product returns or exchanges, because the quality of our product is constantly monitored and impeccable, or it simply would not be in the supply chain.
Where do you deliver? When do you deliver? How much is delivery? What's the minimum order amount?
Miami Food Co.'s online grocery store currently delivers to Miami, Sunny Isles, Aventura, Surfside, Miami Shores, Miami Beach, Downtown Miami, Brickell, Coconut Grove, Key Biscayne, Coral Gables, Palmetto Bay and Cutler Bay, Florida. Grocery shopping online in Miami has never been more convenient.
There is a minimum order amount of $100. For orders under $250, there is a $19.99 delivery charge. For orders $250 and up, delivery is free.
We typically deliver Monday - Friday. Saturday deliveries are sometimes possible for larger orders.
In terms of food safety and coronavirus, what's the difference between Miami Food Co. and grocery shopping?
We believe our service is fundamentally safer because our meat, seafood and portion packaging have never been touched. Our encased product goes from our storehouse to a van to your door, delivered by a single person wearing a mask and gloves.
At grocery stores, food is unpacked behind the scenes by a stockist (Person 1), may be placed in retail display cases by another stockist (Person 2), might be picked up, examined and put back by multiple retail shoppers (Persons 3, 4?), is placed in a shopping cart which may or may not have been disinfected, handled by the cashier for scanning (Person 5), and handled by the bagboy (Person 6). Braving grocery store crowds and checkout lines is simply not advisable.
What is Miami Food Co.'s "no contact" delivery process like?
On your delivery day, which is 24-48 hours from the time your order is received, you'll receive a phone call with an approximate time of delivery. As we approach your home or building, you'll receive a phone call from our delivery driver just prior to the unloading of product to your front door or front desk. Our drivers wear masks and gloves for your, and their, safety.
What is the packaging like? Will 10 or 30 pounds fit in my freezer?
Yes. The cases are often surprisingly small because the product inside is not individually boxed or in trays. Each portion of meat or seafood is individually vacuum sealed and ready to be placed in your freezer. Because the portions are "loose", they can be easily placed on freezer shelves, freezer drawers, or even tucked away in freezer doors. You'll be surprised how little room multiple cases of food packaged in this manner actually takes up. Because the products are portioned, only use what you need on any given day, with zero food waste.
Why frozen product is often much better than "fresh" product
What is "fresh" seafood and meat versus frozen seafood and meat? Fresh seafood means it was caught and immediately begins the process of being a perishable good. Fish and shellfish placed on ice certainly slows the deterioration, but it is degrading by the moment. Fresh meat means it was processed and, immediately begins deteriorating and perishing as well. Both fresh seafood and meat begin their journey from processing plants to trucks, from trucks to warehouses, from trucks to distributors, then from trucks to grocery stores. Consumers then purchase these fresh products, transport it home and often keep it for days or a week before cooking and eating.
Frozen seafood and meat, however, takes a very different journey that Miami Food Co. believes is inherently fresher. Our seafood is caught, processed, vacuum sealed (read: zero air inside the packaging) and flash frozen to -5 below zero within moments of harvesting aboard the fishing vessels. Our meat is vacuum sealed (read: zero air inside the packaging) then flash frozen to -5 below zero within days of being processed. This commercial blast / flash freezing takes place within minutes, freezing the product so quickly that ice crystals do not form between the meat fibers and seals in nutrients and juices - an exponentially different process than residential freezers taking hours to freeze meat and seafood, which allows ice crystals to form between fibers, which actually breaks the fibers, leading to inferior product and freezer burn. Miami Food Co.'s transportation model is much shorter, too - from processing facility to warehouse to your house. Our "freezer to freezer" model means our products are inherently fresher than "fresh" products.
Why might the outside of my box contain the words "Not intended for retail sale"?
Again, due to the unprecedented disruption of the restaurant industry due to coronavirus, restaurant-grade food from the country's top suppliers is being made, exclusively via Miami Food Co., available to the general public for the first time ever. Miami Food Co. is pioneering this new supply chain to consumers, but keeping cases intact. We do not sell individual portions.
On some meat products, why is there a Freeze By Date or a Best By Date?
The United States Department of Agriculture, which oversees the meat industry, has very strict requirements about the time span between butchering and freezing products. The Freeze By Date is the last day the USDA mandates for fresh meat to be frozen. The meats Miami Food Co. carries is deep freeze flash frozen a full 10 days prior to the Freeze By Date to maintain the absolute highest quality in the industry. Our foods containing Freeze By Dates should not be confused with Expiration Dates. Our product is absolutely fresh, in suspended frozen animation, and the latest foods in wholesale supplier pipelines, even if the Freeze By date stamp is weeks or months prior to today's date. At some suppliers, the Freeze By Date may be indicated as a Best By Date, which again is not an expiration date.
I ordered a 10 lb. case of meat but the outside of the box says it weighs less than 10 lbs. Why is that and what do I do?
In terms of weight, meat suppliers do their very best to create consistent cases of product. Rather than focus on weight, they focus on the number of portions inside, and ship cases around the country on a randomized basis. Miami Food Co. cannot anticipate whether a case we receive is precisely 10 lbs. The problem is that every animal is naturally different, and every hand cut of meat is slightly different. This is why some 10 lb. cases we display and sell might weigh 10.2 lbs or 9.6 lbs. If you receive a case of food that is overweight, that overage is our gift to you. If the case is underweight, please contact us immediately for a prorated refund.
I'm not receiving Order Confirmation or Out For Delivery emails. Why is that?
Shopify Ecommerce, which powers Miami Food Co., is the world's most secure and ubiquitous enterprise ecommerce platform, yet Apple servers bizaarly view automated emails generated by Shopify merchants as spam. If you have a @mac.com or @icloud.com email address, we strongly encourage you to use a different email address during checkout. Miami Food Co. has repeatedly attempted to fix this problem to no avail and apologize for any inconvenience.
I'm having difficulty checking out. Why is that?
We require a $100 minimum purchase. If you can't get past the Shipping portion of the Check Out process, it means you don't have at least $100 in your cart.
How do I share food with loved ones and neighbors?
Social distancing and avoiding grocery store crowds means that Miami Food Co.'s meat and seafood isn't just the perfect and easy solution, but can help loved ones and neighbors also easily get the beautiful food they deserve and need. Consider giving a Miami Food Co. gift card. Consider ordering extra, then consider splitting the costs with others in your family, neighborhood or building. Sharing this food expense with friends and family is made easy with an app like SplitWise www.splitwise.com.
How can I deliver food to others in Miami (that I pay for)?
When making a purchase, you can input a different shipping address than the billing address. When inputting the mandatory phone number field, you can input the person's number who will be receiving the delivery, and we will coordinate directly with them. Bear in mind that your personal email address will still be used to receive your sales receipt. Or consider giving a Miami Food Co. gift card.
Can I order high-quantity pallets of food to be delivered to my condominium?
Yes. Communities such as condominiums that organize a large purchase and wish to share one delivery can uniquely benefit from Miami Food Co.'s service. Large quantities can be palletized and delivered to loading docks for distribution to participating residents. Sharing this bulk food expense with neighbors is made easy with an app like SplitWise www.splitwise.com. Building managers or resident organizers can inquire about this service by emailing email@example.com
Why should I order larger quantities of food?
With Miami under quarantine advisory until June, having plentiful food onhand makes a lot of sense. With frustrating out-of-stocks at so many grocery stores, it's not uncommon to have to visit 2-3 stores trying to find the meat and seafood you want. Everything on our website it in stock now.
And because you love food and are social distancing, what better time to have a bountiful array of beautiful ingredients to inspire your inner chef? It's time to test out lots of amazing recipes from your favorite cookbooks and really utilize your kitchen. Now is the time to stock up, and now is the time to hone your food skills. Miami Food Co. now makes that dream uniquely possible.
What is Miami Food Co.?
Miami Food Co. is owned and operated by food industry insiders. Inspired by the unprecedented impact of coronavirus on the restaurant industry, Miami Food Co. has partnered with seafood, meat, artisanal pasta and sweets suppliers to bring restaurant-grade ingredients directly to consumers for the first time ever.
What's the difference between restaurant-grade and. grocery grade?
Restaurant-grade is a much higher quality standard than grocery grade. For example, meat sold at grocery stores isn't aged for tenderness and deliciousness, nor is it professionally trimmed. Restaurant-grade seafood is harvested from waters, professionally trimmed and immediately flash frozen for peak freshness and flavor. Our quality of product simply doesn't exist at grocery level.
How is Miami Food Co.'s pricing compared to grocery stores?
Our products are at or below grocery pricing because we only sell food by the case. This volume allows us to keep pricing closer to wholesale pricing than retail pricing. And even better for our customers, the quality of our product surpasses what's available in grocery stores.
What's the best way to defrost the meat and seafood?
We do not recommend defrosting in a microwave. For peak quality, texture and flavor, we recommend the product be placed in the refrigerator until thawed, which will require up to 24 hours. The FDA recommends cooking red meat within 3-5 days of refrigerator thawing, while poultry and seafood should be cooked within 2 days. Another thawing method is submerging the vacuum sealed packaging in cold tap water (do not use hot tap water!), changing the water every 30 minutes - this method may thaw your food in 1 hour or less.
How should I prepare the par-cooked artisanal pasta?
Ravioli / Gnocchi: Handling Instructions: Pasta products are delicate; please handle with care for optimum use. Cooking Instructions: Step 1: Bring 6 quarts of water to 1 lb. of pasta to a rolling boil Step 2: Drop ravioli and stir gently. Step 3: Cooking chart – cooking times are from a frozen state. Pre-Cooked Shape Cooking Time:
- Small Triangle Ravioli 3.0 Minutes & 30 Seconds
- Large Triangle Ravioli 5.0 Minutes
- Small Round Ravioli 3.0 Minutes
- Medium Round Ravioli 3.0 Minutes & 30 Seconds
- Large Round Ravioli 5.0 Minutes
- Small Half Moon Agnolotti 3.0 Minutes & 10 Seconds
- Large Half Moon Agnolotti 3.0 Minutes
- Small Hexagon Ravioli 3.0 Minutes
- Medium Hexagon Ravioli 4.0 Minutes
- Large Hexagon Ravioli 4.0 Minutes & 45 Seconds
- Small Square Ravioli 3.0 Minutes
- Medium Square Ravioli 4.0 Minutes & 15 Seconds
- Large Square Ravioli 5.0 Minutes
- Sacchetti 3.0 Minutes
- Gnocchi 2.0 Minutes & 30 Seconds
What is the Sezzle payment option and how does it work?
Miami Food Co. has partnered with Sezzle in a food industry first. As the top-rated company of its kind (according to Trust Pilot), Sezzle allows our customers to purchase now, eat now and pay later, completely interest free over a 6 week period. Learn more at www.sezzle.com
Is my order tax-free?
Yes. Grocery items like steak and seafood are not subject to sales tax.
Do you ship meat and seafood by mail?
No. Our service is only available in South Florida by vehicle delivery.
How do I contact Customer Service?
Shoppers and existing customers can email firstname.lastname@example.org for additional questions about products or our service, or call 305.710.3829. Or feel free to fill our our Contact form.